1. Can I choose courier service for my parcel?
For Local shipment (Within Malaysia), you may choose Ninja Van.
For International shipment (Outsite Malaysia), Only Ninja Van is available.

We will add more courier services in the future.

2. How long does it take for my order to be shipped?
Once your payment has been verified, we will process and ship your order within 2 business days. Order after 11 am will be processed on the next business day.

An email with the tracking number will be sent to you once the item has been shipped.

3. When will I receive my order?
– For Local Delivery (Malaysia), it will take within 3 – 5 business days for your parcel to be delivered (5 – 7 business days for Sabah and Sarawak)
– For International Delivery, it will be depending on the country of destination. The estimation will be within 7 – 14 business days, subject to the courier service provider and custom clearance at the respective country.

note: for International shipment, be sure to log into the correct link/website for purchasing

4. How much will the postage fee cost?
All Local and International Delivery fees will be automatically calculated based on the parcel weight/dimension & your shipping country during checkout.

5. Why is my tracking number shows no record?
Don’t be worry about your order status says “Shipped” but the tracking information doesn’t show movement. Upon pickup from our courier partner, it may take up to 24 hours for the tracking detail to be updated. We appreciate your patience and you should expect your package to arrive within the estimated timeframe.

In the event where there’s no movement in the tracking status after 24 hours or more, kindly drop us an email to hhprimaworks@gmail.com with the following detail for us to investigate further:-

– Order Number:
– Tracking number:
– Contact Number:

6. I still have not received the tracking number.
In this case, your order may not be processed yet but not to worry. A tracking number will be generated and email to you only after the order is processed and shipped, normally within 2 business days.

If your order status has been marked as “Shipped” but no tracking number received, kindly drop us an email to hhprimaworks@gmail.com with the following details for us to investigate further:-

– Order Number:
– Contact Number:

7. Can I change my delivery address?
We can’t promise that we can accommodate all such requests as it shall be subjected to the business conditions. No changes are allowed once the order is processed/shipped.

8. What would happen if I was not around when the courier partner arrived at my delivery address?
Our courier partner will make 2 delivery attempts, or a note will be left at your doorstep should there’s no one is around during the delivery. You may contact them directly to check the status of the parcel or to arrange a self-pickup at their facility

note: Always make sure to have someone available to receive the parcel upon the arrangement to avoid failed delivery.

9. What happens if my item is returned back to the sender by the courier service provider?
Upon receiving back your parcel, our customer service team will drop you an email to notify and advise further on a re-delivery arrangement.
note: Additional charges on the postage may be imposed for us to re-deliver the parcel.

10. Can I use my office address to receive my parcel?
Yes, you may use your office address to receive your parcel. Be sure to indicate the detail below for better reference:-

– Full Name:
– Department:
– Building Name & Floor:

11. Do you provide a Self-Pickup option?
No, we do not offer a self-pickup service at the moment.

1. What happens after an order is made?
You will receive an email confirmation on your purchase with an Order Number. Be sure to check your order status on our website at www.suriku.com by logging into your account.
Once your payment has been verified, we will process and ship your order within 2 business days. An email with the tracking number will be sent to you once the item has been shipped.

2. Can I add/remove/change items upon order successfully placed?
Sorry, no changes can be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout.

3. How do I cancel my order?
Yes you can request for order cancellation, but please note that it is only base on a valid reason (e.g.: duplicated order), which subject to the sole discretion of our team to accept or disapprove.

Cancellation requests due to ‘Change of mind’ will not be entertained.

Kindly drop us an email to hhprimaworks@gmail.com with the following details for us to process further.

– Order Number:
– Email Address:
– Contact Number:
– Reason of cancellation:

1. What payment options do you accept on naelofar.com?
We accept all Credit/Debit Card under VISA & MASTERCARD, etc. For more other specific payment options, please see the list of payment options when checking out.

2. Do you provide Cash on Delivery (COD)?
No, we do not accept COD service at the moment.

3. Can I request for an official receipt?
You may drop us an email at hhprimaworks@gmail.com with following details, we will generate you an e-invoice for your perusal.

– Order Number:
– Contact Number:

1. What courier is used for International delivery?
For International shipment, we will be using Ninja Van services.

2. How much will it cost for shipping to my country?
The shipping fee will be calculated during checkout. It will be calculated based on the parcel weight/dimension & the delivery address/country.

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